We’re committed to ensuring our compliance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We value your privacy and recognise it’s crucial to building and maintaining trust between us.
We collect personal information primarily for the purposes of understanding your insurance requirements and providing you with quality advice about our products and services.
Other purposes include:
We collect a broad range of personal information in the course of our general business, typically: name, address, date of birth, gender, contact details, insurance history, details on your insurance needs, medical history, and criminal history.
Wherever possible, we collect information directly from you.
We begin collecting information when you first request information about or apply for a product, or you begin the claim process. Over the course of the business relationship, we may request additional personal information.
We collect personal information in a variety of ways: over the phone, meeting with you in person, via email, letter or over the internet if you complete forms on our website.
We record telephone conversations with you for operational purposes such as training, quality assurance and complaint handling.
If we request personal information from you and you do not supply it, we may be unable to provide you with the product or service you require (such as offering you an insurance product or processing a claim under an existing insurance policy).
On some occasions we may collect personal information from a third party in the course of assessing eligibility for an insurance product or assessing an insurance claim under your policy.
This may occur when collecting the information from you is impractical or where you have consented to us collecting it from someone else. By completing the application for insurance or making a claim, you consent to Southsure collecting information, including health information, from a third party when required. Regardless of the source of the personal information, we will endeavour to protect the privacy of your information.
Third parties may include:
Southsure will only use your personal information for the purposes as set out in this Privacy Statement and in accordance with the Information Privacy Principles set out in the Act and the Health Information Privacy Code 2020.
Other uses of your personal information may include:
Southsure will only disclose your personal information to a third party in accordance with the limitations set out in the Information Privacy Principles of the Privacy Act 2020 and the Health Information Privacy Code 2020, which includes:
To provide you with products and services and to operate our business, we may disclose your personal information to business partners, suppliers or regulators.
Examples of third parties we may disclose your information to:
These measures include:
Due to the nature of the internet, Southsure can never totally guarantee the security of information sent using this medium. You are responsible for the security sent to and held in your email account and the access that others have to the account. If you have concerns about the security of an email please contact us by other means.
The Act gives you the right to correct any personal information you believe to be incorrect.
If you believe the information we hold is not accurate or up to date, please contact us. If we do not agree to correct your personal information in accordance with your request we will advise you of this and attach a note to your information that a correction was sought.
The Act gives you the right to request access to your personal information held by us. To ensure we supply the information to the correct individual, please make your request in writing. In accordance with the Act, we will process the request within 20 working days of receipt of the written request.
If an agent acting on your behalf makes a request to see your personal information, it needs to be accompanied by a written authority from you authorising that agent to act on your behalf.
The Act does outline certain circumstances under which access to all or some of your personal information may be refused. In such cases, we will give you the reason for not providing that information.
You can request access to your personal information in three ways: