Our Licence status and conditions

Southsure Assurance Limited (FSP35262) holds a licence to provide a financial advice service under the Financial Markets Conduct Act 2013 (the "FMC Act"), issued by the Financial Markets Authority on 20 December 2020.

Under our licence, Southsure Assurance through its financial advisers can give regulated financial advice to retail clients on products as set out under the heading below.

Southsure Assurance and our Financial Advisers may provide regulated financial adviser services to retail clients in relation to the following types of financial advice products limited to the listed providers:  





Personal Risk Insurances

Includes Life, Total Permanent Disablement, Income Protection, Critical Conditions, Loan Protection, Mortgage Protection, and Trauma Insurance

Southsure Assurance Limited (SBS Insurance)

Cigna New Zealand

Partners Life

Domestic Fire and General Insurances

Includes Home, Contents, Private Vehicle, Pleasure craft

Lumley General Insurance (NZ) Limited

Vero Insurance New Zealand Limited

Ando Insurance Group Limited

Star Insurance Specialists

Our Financial Advisers may be able to provide you advice on all, or a selection of our products, or on our products individually. The products they are permitted to provide advice on are set out in their Scope of Advice and Service agreement they provide when you seek financial advice from them, or at any time on request.

Our Financial Advisers are only able to provide financial advice on financial products which are listed above.

Where we identify that there may be a need for more specialised advice, our Adviser will offer to refer you to the appropriate Southsure representative who has the necessary specialist knowledge.

We do not charge fees for the financial advice we provide.

Most of the products we can provide advice on are products issued by Southsure Assurance. We receive revenue when our customers enter into these products. For products issued by one of our providers, Southsure Assurance will be paid a commission by the provider.

To manage potential conflict of interest that this could create, our Financial Advisers do not receive incentives linked to meeting sales targets and are instead measured on providing good customer outcomes.

If you wish to make a complaint, we have a free internal dispute resolution process which you can access as follows:

Visiting:        www.southsure.co.nz/pages/disputes/ 


Calling:         0800 002 002


Writing to:     Southsure Assurance Limited

                    PO Box 1404

                    Invercargill 9810

Once we have received your complaint, we will send you an acknowledgement and commence our investigation, we may ask you to share further information to assist with this process. We will then provide you with our response setting out what we believe is necessary to resolve your complaint.

If you have followed our complaints process and are not satisfied with the result, you may access a free, independent dispute resolution service which may be able to help investigate or resolve your complaint.

Southsure Assurance Limited is a member of the Banking Ombudsman Scheme dispute resolution scheme.  You can contact them at:

Postal:           Free post 218002

                      PO Box 25327

                      Wellington 6146

Physical:        Level 5

                      Huddart Parker Building

                      1 Post Office Square

                      Wellington 6011

E-mail: help@bankomb.org.nz

Telephone: 0800 805 950 or (04) 915 0400

Website: www.bankomb.org.nz 


In providing financial advice services to retail clients, Southsure and each of Financial Advisers are required to meet the standards set out in the FMC Act and the Code of Professional Conduct for Financial Advice Services.

This is to help ensure we:

  1. meet the required levels of competence, knowledge, and skill
  2. meet ethical behaviour, conduct, and client care standards
  3. give priority to your interests
  4. apply the care, diligence, and skill that a prudent person engaged to give financial advice would do.

If you would like to know more about these obligations, or have concerns that we have not met them, please talk to us in branch or contact us at:

Southsure Assurance Limited

66 Don Street

PO Box 1404

Invercargill 9840

Telephone: 0800 002 002