Disclosures

Southsure Assurance and our Financial Advisers may provide regulated financial adviser services to retail clients in relation to the following types of financial advice products limited to the listed providers:  

Our Financial Advisers may be able to provide you advice on all, or a selection of our products, or on our products individually. The products they are permitted to provide advice on are set out in their Scope of Advice and Service agreement they provide when you seek financial advice from them, or at any time on request.

Our Financial Advisers are only able to provide financial advice on financial products which are listed above.

Where we identify that there may be a need for more specialised advice, our Adviser will offer to refer you to the appropriate Southsure representative who has the necessary specialist knowledge.

We do not charge fees for the financial advice we provide.

Most of the products we can provide advice on are products issued by Southsure Assurance. We receive revenue when our customers enter into these products. For products issued by one of our providers, Southsure Assurance will be paid a commission by the provider.

To manage potential conflict of interest that this could create, our Financial Advisers do not receive incentives linked to meeting sales targets and are instead measured on providing good customer outcomes.

If you wish to make a complaint, we have a free internal dispute resolution process which you can access as follows:

Visiting:        www.southsure.co.nz/pages/disputes/ 

or

Calling:         0800 002 002

or

Writing to:     Southsure Assurance Limited

                    PO Box 1404

                    Invercargill 9810
 

Once we have received your complaint, we will send you an acknowledgement and commence our investigation, we may ask you to share further information to assist with this process. We will then provide you with our response setting out what we believe is necessary to resolve your complaint.

If you have followed our complaints process and are not satisfied with the result, you may access a free, independent dispute resolution service which may be able to help investigate or resolve your complaint.

Southsure Assurance Limited is a member of the Banking Ombudsman Scheme dispute resolution scheme.  You can contact them at:

In providing financial advice services to retail clients, Southsure and each of Financial Advisers are required to meet the standards set out in the FMC Act and the Code of Professional Conduct for Financial Advice Services.

This is to help ensure we:

1. meet the required levels of competence, knowledge, and skill
2. meet ethical behaviour, conduct, and client care standards
3. give priority to your interests
4. apply the care, diligence, and skill that a prudent person engaged to give financial advice would do.

If you would like to know more about these obligations, or have concerns that we have not met them, please talk to us in branch or contact us at:

Southsure Assurance Limited

66 Don Street

PO Box 1404

Invercargill 9840

Telephone: 0800 002 002