With respect
- We appreciate your business
- We understand everyone has different goals
- We work best when we work with you
- We promise to use everyday, simple language where we can
With integrity
- We want you to understand your cover
- We'll take you through the 'fine print'
- We want you to have the right cover for your circumstances
- We won't try and sell you more cover than we think you need
With an 'open door'
- We welcome your suggestions
- Where we can make a change for the better, we will
- If you need to talk to a senior manager about anything, you can
- We're just a phone call away