How We Do Things

With respect

  • We appreciate your business
  • We understand everyone has different goals
  • We work best when we work with you
  • We promise to use everyday, simple language where we can


With integrity

  • We want you to understand your cover 
  • We'll take you through the 'fine print' 
  • We want you to have the right cover for your circumstances
  • We won't try and sell you more cover than we think you need

With an 'open door'

  • We welcome your suggestions
  • Where we can make a change for the better, we will
  • If you need to talk to a senior manager about anything, you can
  • We're just a phone call away